Returns & Exchanges Policy
Due to the perishable nature of our artisanal honey and maple products, we cannot accept returns on food items; however, we are committed to ensuring your satisfaction and will replace or refund any order that arrives damaged or defective.
Inspect Your Order
Upon arrival, please check your package for any signs of damage or missing items from Golden Dog Farm.
Document Issues
If your product is damaged, take clear photos of the packaging and the affected items to help us process your claim.
Contact Our Team
Email our customer support within 7 days of delivery with your order number and any photographic evidence of the issue.
Resolution Process
Once reviewed, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing